Guide your techs through an optimal service call.
Provide directives as the call progresses.
Help determine diagnostic fee as if you were on site.
Make sure your techs charge appropriately.
Assist techs with pricing and maintenance agreement sales.
No more physical pricing books, access your existing system through CKS.
Assist tech's sales efforts with supporting information and marketing .
Get all the information you need back at the office in real time.
Important reminders for your techs.
Debrief your techs and gather statistics.
Generate sales leads and make sure they are followed up.
Track callbacks by tech, ongoing calls, reschedules and completed calls.
Imagine if you could be with your techs, on each call, making sure things are done right the first time. You would provide your customer with the most knowledgeable perspective of their issue, the credibility required for them to authorize the work and the experience necessary to know which products and services should be offered.
Service Calls are also sales opportunities. Knowing when to offer a replacement instead of a repair, explaining the benefits of your maintenance agreements, knowing what peripheral products and services to make available are all part of what an owner does best.
Now you can transfer that knowledge to any tech in the field and see the results of their individual efforts in real time.
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