Want to let your customers know about a seasonal promotion you are having? How about calling to inform them about a delay in service? Need to remind a customer about an unpaid invoice?
These are just a sampling of those outgoing calls that someone needs to do everyday and they should share the same standards of professionalism as you would any other customer contact. From telemarketing calls to customer surveys, existing customers can become a recurring source of income.
You should also know the results of those calls, how many customers took advantage of that seasonal special, which customers chose to pay their outstanding invoice and which didn't, and maybe even perhaps why? Get a good idea of what your customers think about you and with this valuable feedback, improve your business accordingly.
Professionalism throughout all communications, even a delay call.
Anyone can take care of delinquent accounts and help increase receivables.
Even the simplest call should provide a consistant message
Increase revenue through promotions of all kinds scripted so anyone can do them.
Track your employee time off for a full history of every missed day.
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